Frequently Asked Questions
We want you to be 100% satisfied with your purchase from Tin Lizzy. If you are not, please feel free to notify us of your desire to make a return or exchange at firstname.lastname@example.org. Returns can be made within 7 days after receipt for a full refund. Exchanges may be made for full credit within 30 days after receipt. If you would like to make a return or exchange, you are responsible for covering the shipping cost to return the item to us.
All orders are charged a flat rate of $5.95 for shipping and handling to anywhere in the United States. All items ship via USPS from Annapolis, Maryland. You can expect your item to arrive within 5 business days. Please let us know at the time you place your order if you need rush shipping.
All orders totaling $75 or more automatically receive free shipping anywhere in the United States.
Tin Lizzy LLC will never share or sell the information you provide us. No payment information is ever stored in our system. Ordering with us is safe and secure. To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL).
We are happy to special order you an item if we no longer have it in stock in your size, color preference, etc. Please email us at email@example.com or call Laura at 302-236-7339 to place a special order. Most special orders ship within a week.